We understand that sometimes things don't go as planned, and you might need to return an item. Returns are accepted only under the following conditions:
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Damaged Item: If the product you received is damaged in any way.
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Incorrect Item: If the product you received is not what you ordered.
Return Process
If your order meets either of these conditions, please follow these steps to initiate a return:
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Contact Us: Reach out to our customer service team within 30 days of receiving your item. Provide your order number and details about the issue.
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Approval: Once we verify that your return request meets our conditions, we will approve your return and provide instructions on how to proceed.
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Return Shipping: We will guide you on how to send the item back to us. Please ensure the item is securely packaged to avoid any further damage during transit.
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Resolution: Upon receiving the returned item, we will inspect it to confirm the issue. If the item is found to be damaged or incorrect, we will either replace it or issue a full refund, including any shipping costs you incurred.
Important Notes
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Time Frame: All return requests must be made within 30 days of receiving your order. Unfortunately, we cannot process returns beyond this period.
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Condition of Items: Items must be returned in their original condition and packaging. We cannot accept returns for items that have been used, altered, or damaged due to misuse.
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Communication: Please keep all communication with our customer service team regarding your return. This will help ensure a smooth and efficient process.
Thank you for choosing FNH Prints. We value your business and are here to ensure you are completely satisfied with your purchase. If you have any questions or need further assistance, don't hesitate to contact us. We're here to help!