Shipping policy

Every order is printed to order at our shop in Manhattan's Garment District and shipped from there, or held for you to pick up. Here is exactly what to expect.

Production time

Production takes one business day or less, for every product we sell — DTF transfers, gang sheets, UV DTF stickers, and blank or custom-printed apparel.

  • Orders placed before 12:00 PM Eastern Time, Monday to Friday, go into production the same day and ship (or are ready for pickup) the same or the next business day.
  • Orders placed after 12:00 PM ET, or on a weekend or US federal holiday, go into production the next business day and ship the business day after that at the latest.

Business days are Monday to Friday, excluding US federal holidays. Our shop is also open on Saturdays for pickup.

Your delivery date is production time plus the transit time of the shipping option you choose at checkout. An order placed Tuesday morning with Express shipping, for example, ships Tuesday or Wednesday and arrives 1–2 business days after that.

Rush orders — $25

Need it faster? Rush production is available for a flat $25 per order. Rush orders go to the front of the queue and are completed the same business day — ready for pickup by 6 PM or handed to the carrier that day — for orders confirmed with us by 12:00 PM ET. Email mrmacprinter@gmail.com or call (212) 884-0484 before you place your order so we can confirm we can meet your deadline; we will add the $25 rush fee to your order.

Local pickup — free

Pick up your order at our shop, free of charge:

F&H Print
146 W 29th St, New York, NY 10001
Monday to Saturday, 9 AM – 6 PM. Closed Sunday.

Choose Pick up at checkout. We will email you as soon as your order is ready — please wait for that email before coming in. Bring your confirmation email (on your phone is fine). Someone else can collect on your behalf as long as they have your order number.

Orders are held for 14 days after the ready-for-pickup email. If you cannot make it in that time, email us and we will arrange shipping at the standard rate instead.

Shipping within the United States

We ship with USPS, UPS and FedEx and pick the carrier that gets your package there fastest for the option you chose. Rates and options are shown at checkout and depend on the weight of your order.

  • Express — 1–2 business days in transit after production
  • Standard — 3–4 business days in transit
  • Economy — 5–8 business days in transit

Transit times are carrier estimates, not guarantees. A tracking number is emailed to you the moment your label is created; allow up to 24 hours for the first scan to appear.

P.O. Boxes and APO/FPO/DPO addresses are served by USPS only.

International shipping

We currently ship to these 27 countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.

International orders ship via DHL Express or USPS (First Class Package International, Priority Mail International, Priority Mail Express International). Live rates and estimated transit times are calculated at checkout from your address and order weight.

Duties and taxes: import duties and taxes are not included in our prices or shipping charges. They are set by your country, collected by the carrier before delivery, and are non-refundable.

If you do not see your country at checkout, email us — we can often quote shipping manually.

Address errors and failed deliveries

Please double-check your shipping address before paying; we print and ship quickly, so there is often no window to correct it. If a package is returned to us because the address was wrong or incomplete, or because it went unclaimed, we will contact you and reship once the corrected address and a new shipping charge are received.

Lost or damaged in transit

If your tracking has shown no movement for 7 days (domestic) or 21 days (international), email us with your order number and we will open a carrier trace. If the package is confirmed lost, or arrives damaged, we reprint and reship it at no cost — see our Return Policy for how to send us photos.

Things outside our control

Carrier delays caused by weather, peak-season volume or customs inspections are outside our control. We will always help you chase a package, but we cannot refund shipping charges for carrier delays once a package has been handed over.

Questions

F&H Print · 146 W 29th St, New York, NY 10001
mrmacprinter@gmail.com · (212) 884-0484
Monday to Saturday, 9 AM – 6 PM ET